AGENT HELP CENTER
We’ve compiled the most asked questions by you, our Agents.
Don’t see what you’re looking for? Check out our full FAQ page.
Need answers fast? Use Live Chat on Swyfft.com. Our team is available during biz hours to answer your personal lines billing, underwriting & support questions.
Hot Topics
Agent Training
Register for a LIVE Agent Training or browse our webinar library.
E&S Home Support
Navigating E&S Home is easy. DE Forms. MEP. It’s all right here.
Co-Marketing Made Easy
Dozens of customizable digital and social media posts. Free.
Account Management
Add or Remove a User to Your Existing Agency
- To add a user to your existing agency, fill out this form.
- To remove a user from your account, fill out this form.
Sign Up for ACH Commission Payments
Commissions are paid via ACH. It’s fast and delivered directly to your account. You should have filled out the ACH agreement in your Agency Partnership Kit at the time you were appointed. If for some reason you didn’t, please contact us at [email protected].
To view a sample ACH Agreement Form, click here.
Update Agent Email
To update Agent email, click here.
Update E&O
To update your E&O, click here.
Update License
To update your License, click here.
Agency Acquisition or Sold
If you’ve been acquired or have sold your agency, please complete this form.
Underwriting
Underwriting or Quoting Questions
Chat is where it’s at: use this feature for a quick and easy response to most of your questions. Or email [email protected].
Quick Reference Guides
- Available by State & Product
- Program Highlights
Quoting
Update An Existing Quote
Need to make a change to a quote? Email customer support. Please include the address and insured name.
IVANS Download
IVANS Download Tech Support
Experiencing an issue or have questions? Email us at [email protected]. Please include your y account and mailbox ID when applicable.
Update IVANS Account Info
To update your IVANS account info, click here.
Useful Links
SPOT US AT
UPCOMING EVENTS 2023
YAC Capitol Days
January 22 – 24, 2024
IIAH Houston Insurance Day
February 21. 2024
FAIA Convention & Symposium
June 12 – 14, 2024